Refund Policy

Refund Policy – DUSK CART

Last Updated: June 2026

At DUSK CART, customer satisfaction is our priority. Please review our refund policy carefully before making a purchase.

Returns & Refunds

We accept refund and return requests under the following conditions:

Eligible Refunds

You may be eligible for a refund or replacement if:

  • The item arrives damaged or defective.

  • You receive the wrong product.

  • The item is lost during shipping and confirmed by the carrier.

  • The product significantly differs from the description shown on our website.

Return Request Period

Customers must contact us within 7 days of receiving the product to request a refund or replacement.

Proof Required

To process a refund or replacement request, we may require:

  • Order number

  • Clear photos or videos of the product

  • Photos of the packaging (if applicable)

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after delivery.

  • Incorrect shipping information provided by the customer.

  • Delays caused by customs, weather conditions, or shipping carriers.

  • Products damaged due to misuse, negligence, or improper handling.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, DUSK CART may cover the return shipping costs where applicable.

  • For other approved returns, customers may be responsible for return shipping fees.

Refund Processing

Once approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Order Cancellations

  • Orders may be canceled within 12 hours of purchase.

  • After an order has been processed or shipped, cancellation may not be possible.

Replacement Policy

In certain cases, DUSK CART may offer a replacement product instead of a refund at no additional cost.

Contact Us

For questions regarding refunds, returns, or replacements, please contact our support team:

DUSK CART Customer Support
Email: duskcartoffical@gmail.com

By placing an order with DUSK CART, you agree to this Refund Policy.